Last Updated: July 20, 2026
Terra Hide Collective respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
By accessing or using the Terra Hide Collective website, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide when you place an order, create an account, subscribe to our mailing list, complete a contact form, request customer support, submit a review, or communicate with us.
This information may include:
- Your full name
- Email address
- Telephone number
- Billing and shipping addresses
- Account login information
- Order and purchase details
- Product preferences and sizing information
- Messages, reviews, and customer-service communications
- Payment-related information processed through our payment providers
We do not directly store complete debit or credit card details. Payments are securely processed by the payment service providers available through our website.
When you visit our website, certain technical information may be collected automatically through cookies, pixels, server logs, and similar technologies.
This may include:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website or link
- Pages viewed and time spent on the website
- Products viewed or added to your cart
- Approximate location based on your IP address
- Website interactions and shopping activity
This information helps us understand how visitors use our website and allows us to improve its security, performance, design, and functionality.
We may use your information to:
- Process, confirm, and deliver your orders
- Manage payments, returns, exchanges, and refunds
- Provide order updates and shipping notifications
- Create and manage your customer account
- Respond to questions and support requests
- Personalize your shopping experience
- Recommend relevant products and collections
- Send promotional emails when you have agreed to receive them
- Improve our products, website, and customer service
- Detect fraud, misuse, and security threats
- Maintain business and transaction records
- Comply with legal, tax, accounting, and regulatory obligations
We only use personal information for legitimate business purposes or as otherwise permitted by applicable law.
When you make a purchase, your payment information is transmitted directly to our payment-processing partners. These providers process your information according to their own privacy policies and security procedures.
Terra Hide Collective may receive limited payment-related details, such as confirmation that a payment was approved, the payment method used, and transaction reference information.
Our website may use cookies and similar technologies to remember your preferences, keep products in your shopping cart, enable essential website functions, analyze traffic, measure advertising performance, and improve your experience.
Cookies may include:
- Essential cookies required for website operation
- Preference cookies that remember selected settings
- Analytics cookies that help us understand website usage
- Advertising cookies used to provide or measure relevant promotions
You can manage or disable cookies through your browser settings or through any cookie-preference tool available on our website. Disabling certain cookies may affect the operation of some website features.
When you subscribe to our mailing list or agree to receive promotional communications, we may send you information about new products, collections, special offers, and brand updates.
You can unsubscribe at any time by selecting the unsubscribe link included in our marketing emails. You may still receive essential transactional messages relating to active orders, payments, returns, or your account.
We may share necessary personal information with trusted service providers that help us operate our business, including:
- Payment-processing providers
- Delivery, courier, and fulfilment companies
- Website hosting and technical-support providers
- Email and customer-communication platforms
- Analytics and performance-monitoring providers
- Advertising and marketing platforms
- Fraud-prevention and security providers
- Professional advisers, accountants, and legal representatives
These parties may only access the information required to perform their services and are expected to protect it appropriately.
We may also disclose information where required by law, legal proceedings, court orders, government requests, or to protect the rights, property, and safety of Terra Hide Collective, our customers, or others.
Terra Hide Collective does not sell personal information in exchange for monetary payment.
Certain advertising or analytics activities may be legally considered the “sharing” of personal information in some jurisdictions. Where required by applicable law, you may have the right to opt out of this type of data use through the privacy or cookie controls provided on our website.
Some of our service providers may process or store information in countries other than the country in which you live. Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.
Where required, we take appropriate steps to ensure that international transfers are handled using recognized safeguards and in accordance with applicable data-protection requirements.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Retention periods may depend on:
- The duration of your customer relationship
- Order fulfilment and customer-support requirements
- Legal, tax, and accounting obligations
- Fraud prevention and security requirements
- The resolution of complaints or disputes
When information is no longer required, we may securely delete, anonymize, or restrict access to it.
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no website, payment system, or method of electronic transmission can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and should contact us promptly if they suspect unauthorized account activity.
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Opt out of certain advertising or data-sharing practices
- Submit a complaint to an appropriate data-protection authority
These rights may be subject to legal exceptions. We may need to verify your identity before completing a privacy request.
Our website and products are not directed toward children under the age required to provide valid consent in their jurisdiction. We do not knowingly collect personal information from children without appropriate parental or guardian authorization.
If you believe a child has provided personal information through our website, please contact us so that we can review and, where appropriate, delete the information.
Our website may contain links to websites, social media platforms, payment services, or other third-party services that we do not own or control.
Terra Hide Collective is not responsible for the privacy, security, or content practices of third-party services. We recommend reviewing their privacy policies before providing personal information.
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, legal requirements, or service providers.
The revised policy will be published on this page with an updated revision date. Your continued use of the website after an update indicates your acknowledgement of the revised policy.
For questions about this Privacy Policy, our privacy practices, or your personal information, please contact Terra Hide Collective through the contact form or contact details provided on our website.
When submitting a privacy request, please provide enough information for us to identify your account or transaction and understand the nature of your request.